This Privacy Policy explains how we collect, use, store, disclose, and protect information when you register for, access, or use the Testify Rider mobile application and related rider services ("App" or "Services").
ℹ️By registering or using Testify Rider, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We collect information necessary to register, verify, manage, and make payments to riders and to facilitate delivery and sample pickup services.
A. Registration and Login Information
Testify Rider uses mobile-number-based authentication.
We may collect:
- Mobile phone number
- One-Time Password (OTP)
- Rider name
- Email address
- Account and profile information
The OTP is used to verify your mobile number and authenticate your account. We do not ask riders to create or maintain a traditional password for login.
B. Rider Profile Information
During rider onboarding, we may collect:
- Full name
- Email address
- Mobile number
- Profile photograph, where applicable
- Address or other contact information required for rider operations
- Rider account status
This information is used to create and manage your rider profile.
C. Vehicle Information
To facilitate delivery and rider operations, we may collect:
- Vehicle type
- Vehicle make/name
- Vehicle registration number
- Vehicle-related information required for verification or operational purposes
Vehicle information may be associated with your rider account and delivery activities.
D. Identity and Verification Documents
For rider verification and onboarding, we may collect documents such as:
- Aadhaar Card
- Driving Licence
- Other identity or verification documents that may be required for rider onboarding or applicable legal and operational requirements
These documents may contain information such as:
- Name
- Date of birth
- Photograph
- Address
- Identification/document number
- Driving licence details
- Vehicle or licence validity information, where applicable
We use these documents primarily for identity verification, rider onboarding, compliance, fraud prevention, and maintaining the integrity and safety of our delivery operations.
We will request only the information reasonably required for these purposes.
E. Bank and Payment Information
To process rider earnings and payments, we may collect:
- Bank account holder name
- Bank account number
- IFSC code
- Bank name
- Payment-related information
- Transaction and settlement details
This information is used to:
- Process rider payments
- Maintain payment and settlement records
- Verify payment details
- Process refunds or adjustments, where applicable
- Comply with applicable accounting, tax, and legal requirements
🔒We do not collect or store your UPI PIN, ATM PIN, internet banking password, or card PIN.
2. Location Information
Testify Rider may collect your location information when you use the App for delivery or sample pickup activities.
Depending on the functionality you use, location information may include:
- Current or approximate location
- GPS coordinates
- Pickup and delivery locations
- Route or movement information associated with an active ride/order
Location information may be used to:
- Assign delivery or pickup tasks
- Navigate to pickup and delivery locations
- Track active rides or delivery activities
- Provide estimated arrival information
- Verify pickup or delivery activity
- Coordinate with Testify operations
- Maintain operational and delivery records
- Improve delivery efficiency and service reliability
- Investigate delivery-related issues or disputes
Certain location-based features may require location permissions on your device. If you disable required location permissions, some rider features may not function properly.
3. Delivery and Ride Information
When you accept or complete a delivery or pickup assignment, we may collect and maintain information such as:
- Ride or delivery Plan ID
- Order ID
- Assigned pickup locations
- Delivery locations
- Date and time of the assignment
- Pickup and delivery status
- Distance travelled
- Number of stops
- Ride or delivery completion status
- Rider earnings
- Operational notes
- Issues or exceptions reported during the assignment
This information is used to manage delivery operations, calculate earnings, provide support, and maintain accurate transaction records.
4. Communication Information
We may communicate with you through:
- In-app notifications
- SMS
- WhatsApp, where applicable
- Email
- Phone calls
- Other communication channels used for rider operations
These communications may include:
- Ride assignments
- Pickup reminders
- Delivery instructions
- Schedule updates
- Payment or earnings information
- Account notifications
- Operational announcements
- Support-related communications
Where permitted, we may maintain records of communications necessary for customer support, operational management, dispute resolution, security, or legal compliance.
5. Device and Technical Information
When you use Testify Rider, we may automatically collect certain technical information, including:
- Device model
- Operating system
- App version
- IP address
- Device identifiers, where applicable
- Network information
- Crash reports
- Diagnostic information
- App usage and performance information
This information may be used to maintain, secure, troubleshoot, and improve the App.
6. How We Use Your Information
We may use your information to:
- Create and manage your rider account.
- Verify your identity and eligibility.
- Verify rider and vehicle information.
- Process rider onboarding.
- Assign pickup and delivery tasks.
- Manage rides and delivery plans.
- Track active delivery or pickup activities.
- Communicate operational instructions.
- Process rider earnings and payments.
- Maintain payment and settlement records.
- Provide rider support.
- Investigate complaints, disputes, or delivery issues.
- Detect and prevent fraud, misuse, or unauthorized activity.
- Maintain the safety and integrity of our operations.
- Improve our App and delivery services.
- Maintain business and operational records.
- Comply with applicable laws, regulations, and lawful requests.
7. Sharing of Information
We may share relevant information with authorized persons or service providers where necessary to provide and manage the Services. This may include:
A. Testify Operations Team
Authorized personnel may access relevant rider information to:
- Manage rider accounts
- Assign deliveries
- Coordinate pickups
- Provide support
- Process payments
- Resolve operational issues
B. Laboratories and Other Service Partners
Where necessary for completing a pickup or delivery, limited information may be shared with the relevant Laboratory Partner or other authorized service partner. This may include:
- Rider name
- Contact number
- Vehicle information
- Pickup or delivery details
- Relevant order or ride information
Only information reasonably required for the relevant operational purpose should be shared.
C. Payment and Banking Service Providers
Relevant payment information may be shared with authorized payment, banking, or financial service providers to process rider payments and settlements.
D. Technology and Service Providers
We may use third-party providers for services such as:
- Cloud hosting
- Authentication and OTP delivery
- Payment processing
- Notifications
- Communication services
- Application monitoring
- Analytics
- Technical support
Such providers may process information on our behalf as necessary to provide their services.
E. Legal and Regulatory Authorities
We may disclose information where required or permitted by applicable law, regulation, legal process, court order, or governmental request.
8. Aadhaar and Identity Document Protection
Identity documents submitted during rider onboarding are used for verification and related legitimate operational or compliance purposes.
Access to such documents should be limited to authorized personnel and service providers who require the information for the relevant purpose.
We do not intend to use Aadhaar or other identity documents for unrelated purposes.
Where applicable, we may use appropriate masking, access controls, or other security measures for identity information.
9. Data Security
We take reasonable technical, organizational, and administrative measures designed to protect rider information against unauthorized access, alteration, disclosure, loss, or misuse.
These measures may include, where applicable:
- Secure data transmission
- Access controls
- Role-based access
- Authentication controls
- Secure storage practices
- Monitoring and logging
- Backup and recovery procedures
However, no electronic transmission or storage system can be guaranteed to be completely secure.
10. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- Whether your rider account remains active
- Delivery and transaction records
- Payment and settlement requirements
- Legal and regulatory obligations
- Tax and accounting requirements
- Dispute resolution
- Fraud prevention and security requirements
When information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.
11. Your Responsibilities
You are responsible for ensuring that:
- The information provided during registration is accurate.
- Your bank details are correct.
- Your vehicle information is accurate and up to date.
- Documents submitted for verification belong to you and are genuine.
- You do not share OTPs or account credentials with another person.
- You promptly inform Testify of unauthorized access or incorrect account information.
⚠️Important: You should never share your OTP with another person, including anyone claiming to represent Testify.
12. Third-Party Services and Links
The App may use or provide access to third-party services.
Third-party services may have their own privacy policies and terms. Testify is not responsible for privacy practices independently maintained by third-party services outside our control.
You should review the applicable privacy policies of such services where relevant.
13. Marketing Communications
Testify may occasionally send communications regarding services, announcements, or other relevant information.
Operational communications relating to rides, deliveries, account security, payments, and rider operations may continue to be sent where necessary even if you opt out of promotional communications.
14. Children's Privacy
Testify Rider is intended for individuals who are legally eligible to perform rider or delivery services.
We do not knowingly collect personal information from individuals who are not eligible to use the Services.
15. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request access to information associated with your account.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Raise a grievance regarding the processing or handling of your personal information.
Certain information may need to be retained where required by law or for legitimate operational, accounting, security, or dispute-resolution purposes. To exercise applicable rights or raise a privacy concern, you may contact us using the details provided below.
16. Account Deactivation
If you stop working as a Testify Rider or request account deactivation, your rider account may be deactivated.
Deactivation does not necessarily result in immediate deletion of all information. Certain information, including payment, transaction, verification, tax, accounting, security, and dispute-related records, may be retained for the period required or permitted by applicable law.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our Services
- Technology
- Data processing practices
- Legal or regulatory requirements
When we make material changes, we may provide notice through the App or other appropriate communication channels.
The updated Privacy Policy will become effective from the date stated in the revised policy.
18. Grievance Officer
If you have any questions, concerns, complaints, or requests regarding the handling of your personal information, you may contact our Grievance Officer.
We will address grievances in accordance with applicable laws and prescribed timelines.
19. Contact Us
For privacy-related questions or requests, you may contact:
20. Consent and Acknowledgement
By registering for or using Testify Rider, you acknowledge that you have read and understood this Privacy Policy.
Where consent is required under applicable law for a particular processing activity, we will obtain such consent through appropriate means.
You may withdraw consent where applicable; however, withdrawal of consent may affect our ability to provide certain rider services where the relevant information is necessary for providing those services or fulfilling legal obligations.
